Choosing a service provider is never easy and it seems to be risky when your business is at stake. We know that the availability of your IT Infrastructure is of utmost importance and entrusting your business activities to IBS is something that we take seriously. That’s why we have built the IT industry’s most aggressive Service Level Agreement (SLA) to cover the multiple components that keep your IT Infrastructure up and running.
IBS’ SLA is a contract between you, the customer, and IBS. It defines the terms of our responsibility and the guaranty if our responsibilities are not met. We want our customers to feel at ease with their decision to move their responsibilities to IBS, and knowing that Thechbridge takes your IT Infrastructure uptime as seriously as you do is imperative. You get the support services and priority you need depending on the criticality of your business with response times as low as 24x7x1 hrs.
By outsourcing the management of your IT Infrastructure operations, you can: